| What is the First Class Finish? |
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| What choices will I have at the end of my lease? |
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| What costs will I incur if I turn in my car early? |
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| What is the purchase price before or at lease maturity? |
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| How can I determine my payoff amount? |
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| Where should I send my payoff amount? |
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| What if I turn in my vehicle at lease maturity? |
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| What is The Credit Card Test? |
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| How do I know what I will need to repair? |
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| Who do I contact with Lease-End questions? |
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| Return to FAQs Home |
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| What is the First Class Finish? |
| It is our lease-end process that is specifically designed to be as simple and straightforward as possible. The First Class Finish lets you cruise effortlessly through the lease-end process. |
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| What choices will I have at the end of my lease? |
- Your final obligation concludes with the return of your vehicle to any authorized Mercedes-Benz Dealer and payment of any amounts due under the terms of your lease contract.
- You may purchase the vehicle or finance the purchase option price with Mercedes- Benz Financial, subject to credit approval.
- You may extend The First Class Lease up to 12 more months, subject to credit approval.
- Regardless of your lease end decision, plan to contact Mercedes-Benz Financial at 1-800-873-5471 two months prior to the end of your lease so we can arrange a review and inspection. You'll also need to fill out an odometer statement upon the return of the vehicle. |
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| What costs will I incur if I turn in my car early? |
| Early termination of your lease is the most expensive and least flexible alternative. Contact your Mercedes-Benz Dealer or the Mercedes-Benz Financial Client Service Center at 1-800-654-6222 weekdays from 7 a.m. - 10 p.m., Eastern to discuss this option. |
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| What is the purchase price before or at lease maturity? |
| Visit the Account Information section of this website or call our 24-hour Automated Payoff Quote and Account Information Line at 1-800-654-6222. Your original Mercedes-Benz Dealer can also provide a payoff purchase price before maturity. |
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| How can I determine my payoff amount? |
| For a payoff quote, call our 24-hour Automated Payoff Quote and Account Information Line at 1-800-654-6222. You can also use this web site to access your Account Information or contact your local Mercedes-Benz Dealer for details. |
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| Where should I send my payoff amount? |
| For the fastest processing, please send a Cashier's Check to: |
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| PAYOFF ADDRESS: |
| Mercedes-Benz Financial |
| P.O. Box 9001886 |
| Louisville, KY 40290-1886 |
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| OVERNIGHT PAYOFF ADDRESS: |
| Mercedes-Benz Financial |
| Attn: Payoff - 9001886 |
| 6716 Grade Lane |
| Bldg. 9, Suite 910 |
| Louisville, KY 40213 |
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As part of a like-kind exchange program, the owner of the vehicle has engaged MBF Account Services LLC as a qualified
intermediary. You are hereby notified that the owner of the vehicle has assigned to MBF Account Services LLC its rights
(but not its obligations) in the agreement for the sale of this vehicle.
Please print and complete the blank Odometer Statement and send it with your payoff. Also, please tell us the address to which you want the title sent. |
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| What if I turn in my vehicle at lease maturity? |
| You are responsible for past-due payments, late charges or unpaid fees, excess mileage or wear and use charges, and all fees or taxes associated with termination. For details, call the Client Service Center at 1-800-654-6222. |
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| What is The Credit Card Test? |
| Most vehicle damage happens to the exterior or interior fabric and trim. At Mercedes-Benz Financial, we've created a simple, yet comprehensive way to evaluate when such wear and use becomes damage. Basically, if the damage can be hidden with a credit card, it passes the test and is not chargeable damage. Guidelines for tires, glass and a few others are equally innovative and fair. Three months before your lease ends, we'll send you The First Class Finish - Your Lease-End Guide, which explains the entire process in detail. |
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| How do I know what I will need to repair? |
| Before you return your vehicle, take a few minutes to review this list. Any item with a "no" may result in charges if not repaired prior to return. |
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| Interior and Exterior |
- Is your vehicle free of interior and exterior damage?
- Does it pass The Credit Card Test?
- Is your car free of holes to the sheet metal and frame? |
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| Tires and Wheels |
- Are all of your tires the same size?
- Is your spare tire and rim in the trunk?
- Are all of your tires free of sidewall plugs, cuts or exposed cords?
- Are all your wheels matching and in good condition (not cracked or broken)? |
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| Glasses and Lenses |
| - Are windows, the windshield and all other glass, lenses or plastic shields free of stars, cracks, holes and plugs? |
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| Mechanical and Electrical |
- Has all Maintenance Service specified by the manufacturer been performed, and is the most recent documented by:
- A stamped service book?
- A copy of the repair order? |
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| Missing and Broken Parts |
| - Are all factory-installed parts present on your vehicle and not broken? |
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| Aftermarket Alterations |
| - If you made any Aftermarket modifications, were they Mercedes-Benz authorized or installed by an authorized Mercedes-Benz Dealer? |
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| Mileage |
| - Is your mileage within the mileage allowance provided for in your lease agreement? |
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| Who do I contact with Lease-End questions? |
| If your account is within three months of lease-end, please contact the Lease Maturity Department at 1-800-873-5471, Monday - Friday, 9 a.m. - 8 p.m., Eastern. If you have questions prior to the last three months, please call our Client Service Center at 1-800-654-6222, Monday - Friday, 7 a.m. - 10 p.m., Eastern and Saturday from 8 a.m. - 6 p.m., Eastern. |
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