Whatever your needs, we're here for you. Our Client Care Center can be reached by email, phone, fax or traditional mail. We want to respond to your questions and concerns as quickly as possible. For your convenience, we've developed a list of the most frequently asked questions in our FAQs section. Questions about your vehicle can be directed to your dealer or Mercedes-Benz USA via their web site at MBUSA.com. EMAIL US We're pleased to offer our account holders an added measure of convenience. Feel free to email us any questions regarding your account by clicking here to begin the Secure Email process. Non-Account holders, please click here to Email Us your questions or comments.

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	AREA	HOURS	PHONE	FAX
	Customer Service	Monday - Friday: 9 a.m. - 9 p.m. Eastern Saturday: 9 a.m. - 6 p.m. Eastern	800-654-6222	800-873-5468
	Automated Account Information and Payoff Quote Line	24 Hours	800-654-6222
	Lease Maturity Department	Monday - Thursday: 9 a.m. - 9 p.m. Eastern Friday: 9 a.m. - 8 p.m. Eastern	800-873-5471	800-269-1198
	Past Due Payments	Monday - Thursday: 8 a.m. - 10 p.m. Eastern Friday: 8 a.m. - 5 p.m. Eastern Saturday: 8 a.m. - 3 p.m. Eastern	800-984-4455	800-724-0860

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Mercedes-Benz Financial

P.O. Box 685

Roanoke, TX 76262

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